PICK-UP

We are now open for collections and are open from 08:00 - 16:00 Mon to Fri

Deliveries

Deliveries will be done by our third party courier. Upon order your lovely firewood will take  2-4 working days.

Please see below for delivery instructions

1. Pallet deliveries are made to a curbside location only. 

2. In order to operate SAFE pump truck operations, we can only operate on solid, flat surfaces. 

3. Our driver can only deliver to ground level locations.

4. Our driver is the only person to stand on and operate the tail gate. 

5. Our driver will not be able to manoeuvre pallets up steep inclines. 

6. Our drivers are not permitted to enter your property 

7. Our driver can only take away pallet(s) if requested by your supplier, prior to delivery. Disposal of the packaging is the responsibility of the customer. 

 

All orders are delivered to 1 (one) shipping address only.

If you would like a "split order" to 2 (two) separate shipping addresses there will be a flat rate of £20.00 surcharge regardless of distance between the 2 (two) addresses.  This will be agreed by our sales team and paid before delivery.

Returns

We are confident that you will be happy with your product but should you have any issues with your purchase, please contact us within 14 days of receipt of the goods and we will be happy to replace the goods or refund your payment.

Please note that if you need to return goods because you have ordered incorrectly, you will be liable for transport costs.